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FAQ

Ordering

Why can't I use my discount code on free items?

Do I need to have an account to order?

What if I forgot my password?

What if I typed the wrong email address?

Are there any exchange rates?

What payment methods do you accept?

How secure is my online order?

How do I change or cancel my order?

How do I set my shipping address?

Can I change my shipping address after placing an order?

When will my order arrive?

How do I track my order?

Can I use several discount codes in one order?

What Do I Do If I Have Missing Items In My Order?

How do i place an order?

Shipping

Shipping and Customs

When will my order be processed?

How will my order be shipped?

Will I be charged with customs and taxes?

Is my order eligible for free shipping?

Returns

Return Policy

How do I return an item?

Will shipping be covered for my returns?

What if the item(s) I received is defective/incorrect/damaged?

How long is the returns process?

When will I receive my refund?

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